Delivery & Returns Policy

Delivery Policy

We deliver only within Singapore.

For redemption of samples, delivery via ordinary mail will be covered under the $8.99 paid, but users can choose to pay an additional $2.24 for registered mail.

For checkout carts containing any purchase of full-size products from LootStore, a flat rate of $1.49 would apply for delivery via ordinary mail, but users can choose to pay an additional $2.24 for registered mail. Depending on the arrangement Preloot has with our partnering brands, orders for full-size items can be delivered by the brands themselves, rather than Preloot.

Users accept the risk of, and Preloot Pte Ltd will not be held responsible for, items damaged or lost in transit under any delivery arrangement and/or remain untraceable under the arrangement of ordinary unregistered mail. All delivery charges will be displayed upon checkout.

Returns Policy

We will process returns of items purchased only if the items sent are incorrect from what you have ordered. If the items you received are incorrect, you are required to inform us at contact@preloot.com and return the items to 10 Ubi Crescent, #04-60, Singapore 408564, within 7 days of receiving the package. Your email to us must clearly state the order number, reason(s) for the return along with photo evidence and proof of delivery of the items back to us. Preloot Pte Ltd will only accept the return and process the refund subject to the following terms and conditions:

  • All packaging must be in its original condition, unopened and cannot be defaced in any manner;
  • Items purchased as part of a multi-items set would only be accepted if returned as a whole.